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June 13, 2019
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I am working with a pivot table that represents customer satisfaction. The answer options are 1-5 and DK. The table is formatted with the questions as rows and the responses as the columns. If all columns are present this GPD formula works fine: IF(GETPIVOTDATA("Unique Identifier",$A$3,"Attribute","Overall, how satisfied are you with the Army's Warrior Transition Unit Program?","Value","3. NEITHER SATISFIED NOR DISSATISFIED")+GETPIVOTDATA("Unique Identifier",$A$3,"Attribute","Overall, how satisfied are you with the Army's Warrior Transition Unit Program?","Value","DK/ REFUSE to ANSWER")>0,GETPIVOTDATA("Unique Identifier",$A$3,"Attribute","Overall, how satisfied are you with the Army's Warrior Transition Unit Program?","Value","3. NEITHER SATISFIED NOR DISSATISFIED")+GETPIVOTDATA("Unique Identifier",$A$3,"Attribute","Overall, how satisfied are you with the Army's Warrior Transition Unit Program?","Value","DK/ REFUSE to ANSWER"),0) If there are no responses for DK/ Refuse to Answer the formula returns #ref!. Any ideas on how to get this to work correctly?
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July 16, 2010
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Hi Roland,
The GETPIVOTDATA function can only return results if the data is present in the PivotTable, which is why it returns an error when you have no responses for a field.
You can try going into the row or column label 'Field Settings' (right-click the field in the PivotTable) and on the 'Layout & Print' tab of the dialog box choose 'Show items with no values'.
Mynda
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June 13, 2019
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Thank you for the response. that option is grayed out for columns and rows
July 16, 2010
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Hi Roland,
I worked for me, see file attached. Be sure to select a cell in the column labels area before right clicking > Field Settings (not 'Value Field Settings') > Layout & Print tab > 'Show items with no data'.
Mynda
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November 1, 2018
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You can use IFERROR to return 0 for such cases. You can also use an array of criteria and SUMPRODUCT to test multiple options in the same field - for example:
=SUMPRODUCT(IFERROR(GETPIVOTDATA("Unique Identifier",$A$4,"Attribute","Overall, how satisfied are you with the program","Value",{"4. SOMEWHAT SATISFIED","5. COMPLETELY SATISFIED"}),0))
is equivalent to:
=IF(GETPIVOTDATA("Unique Identifier",$A$4,"Attribute","Overall, how satisfied are you with the program","Value","4. SOMEWHAT SATISFIED")+GETPIVOTDATA("Unique Identifier",$A$4,"Attribute","Overall, how satisfied are you with the program","Value","5. COMPLETELY SATISFIED")>0,GETPIVOTDATA("Unique Identifier",$A$4,"Attribute","Overall, how satisfied are you with the program","Value","5. COMPLETELY SATISFIED")+GETPIVOTDATA("Unique Identifier",$A$4,"Attribute","Overall, how satisfied are you with the program","Value","4. SOMEWHAT SATISFIED"),0)
but also handles missing data.
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June 13, 2019
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Thank you Mynda and Velouria, both solutions work. I will be using Velouria's suggested formula.
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