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November 28, 2018
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Good Morning good People, i am in charge of the error spreadsheet for my company and my boss has asked for a database. The only issue that i have is that not only do i not know how to create one but i cant envision it in my mind. there is so much information out there..i dont want to watch the incorrect tutorial. i have attached a copy of two of the spreadsheets that i am in charge of. would some one please tell me if they can see it being a date base point me in the right direction on how to create something that would AMAZE my boss and company.
Attachment Explanation
The Test Error Spreadsheet is how we keep a record of the errors that each agent makes. i would like to know how i can create a database or a better pivot chart that is clear and very impressive
The Test Escalations Spreadsheet is how we keep a record of the escalations from each agent. each day we can get about 50 various escalations from our agents that we need to send to the office.
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