November 28, 2018
Good Morning good People, i am in charge of the error spreadsheet for my company and my boss has asked for a database. The only issue that i have is that not only do i not know how to create one but i cant envision it in my mind. there is so much information out there..i dont want to watch the incorrect tutorial. i have attached a copy of two of the spreadsheets that i am in charge of. would some one please tell me if they can see it being a date base point me in the right direction on how to create something that would AMAZE my boss and company.
The Test Error Spreadsheet is how we keep a record of the errors that each agent makes. i would like to know how i can create a database or a better pivot chart that is clear and very impressive
The Test Escalations Spreadsheet is how we keep a record of the escalations from each agent. each day we can get about 50 various escalations from our agents that we need to send to the office.
June 25, 2016
Try watching these webinars. It should give you some good ideas for your dashboard.