• Skip to main content
  • Skip to header right navigation
  • Skip to site footer

My Online Training Hub

Learn Dashboards, Excel, Power BI, Power Query, Power Pivot

  • Courses
  • Pricing
    • Free Courses
    • Power BI Course
    • Excel Power Query Course
    • Power Pivot and DAX Course
    • Excel Dashboard Course
    • Excel PivotTable Course – Quick Start
    • Advanced Excel Formulas Course
    • Excel Expert Advanced Excel Training
    • Excel Tables Course
    • Excel, Word, Outlook
    • Financial Modelling Course
    • Excel PivotTable Course
    • Excel for Customer Service Professionals
    • Multi-User Pricing
  • Resources
    • Free Downloads
    • Excel Functions Explained
    • Excel Formulas
    • Excel Add-ins
    • IF Function
      • Excel IF Statement Explained
      • Excel IF AND OR Functions
      • IF Formula Builder
    • Time & Dates in Excel
      • Excel Date & Time
      • Calculating Time in Excel
      • Excel Time Calculation Tricks
      • Excel Date and Time Formatting
    • Excel Keyboard Shortcuts
    • Excel Custom Number Format Guide
    • Pivot Tables Guide
    • VLOOKUP Guide
    • ALT Codes
    • Excel VBA & Macros
    • Excel User Forms
    • VBA String Functions
  • Members
    • Login
  • Blog
  • Excel Webinars
  • Excel Forum
    • Register as Forum Member

Excel for Customer Service Syllabus Sales

You are here: Home / Excel for Customer Service Syllabus Sales

Excel for Customer Service Professionals Course Syllabus - 2hrs 51min


Session 1: Presenting the Numbers0:21:34

1.01 Understanding your audience 0:03:46
1.02 Client focused presentation 0:06:15
1.03 Text, table or chart 0:11:33

Session 2: Key Excel Workbook Skills0:21:31

2.01 The power of range names 0:04:40
2.02 Conditional formatting 0:06:44
2.03 Data validation 0:03:44
2.04 ActiveX controls 0:06:23

Session 3: Importing and Exporting Data0:14:48

3.01 The import wizard 0:04:40
3.02 Text to columns 0:05:20
3.03 Exporting data 0:04:48

Session 4: Smart Text and Tables0:12:19

4.01 In-cell charting 0:02:19
4.02 Heat maps and icon sets 0:05:35
4.03 Sparklines 0:04:25

Session 5: Numbers and Data Relationships0:09:25

5.01 The 8 key data relationships 0:09:25

Session 6: Essential Charts0:24:22

6.01 Conditional formatting charts 0:06:52
6.02 Dynamic charts 0:07:03
6.03 The scroll/pan chart 0:05:55
6.04 The ranking chart 0:04:32

Session 7: Grouping Data with Pivot Tables0:12:04

7.01 Pivot table essentials 0:07:26
7.02 Frequency distributions 0:04:38

Session 8: Queueing models0:15:45

8.01 The Poisson queue and simulator 0:08:39
8.02 The Erlang queue and calculator 0:07:06

Session 9: Trend analysis and Forecasting0:13:29

9.01 Fitting trendlines 0:06:40
9.02 Forecasting by chart 0:06:49

Session 10: Optimizing Customer Service0:20:54

10.01 Using Solver 0:07:15
10.02 The profitability model 0:05:26
10.03 The scheduling model 0:08:13

Summary0:05:33

Course wrap up 0:05:33
  • Excel
  • Excel Charts
  • Excel Dashboard
  • Excel Formulas
  • Excel PivotTables
  • Excel Shortcuts
  • Excel VBA
  • General Tips
  • Online Training
  • Outlook
  • Power Apps
  • Power Automate
  • Power BI
  • Power Pivot
  • Power Query
 
  • About My Online Training Hub
  • Contact
  • Disclosure Statement
  • Frequently Asked Questions
  • Guarantee
  • Privacy Policy
  • Terms & Conditions
  • Testimonials
  • Become an Affiliate

Copyright © 2023 · My Online Training Hub · All Rights Reserved

Microsoft and the Microsoft Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Product names, logos, brands, and other trademarks featured or referred to within this website are the property of their respective trademark holders.

Download A Free Copy of 100 Excel Tips & Tricks

excel tips and tricks ebook

We respect your privacy. We won’t spam you.

x