FAQ’s

What system requirements do I need to watch the training videos?

Windows: Pentium class processor or better, Windows 2000, XP, Vista, Windows 7 with at least 256MB of RAM

Broadband connection

Screen resolution 1024 x 768

Speakers or headphones

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Flash Player v10.1 or higher

Recommended Browsers: Firefox, Google Chrome, or Safari.

Internet Explorer 7 or above will run our videos, but often IE is installed with additional software (add-ons) that alter the behaviour of IE to the point that it won’t play our videos.

If you’re having trouble playing the videos in IE we advise you to try another browser (they’re free to download and you can still keep IE), or you can test IE to see if it is an add-on causing the issues by starting IE in safe mode.

To do this, you need to click on your Start Button, then in the Run/Search box type

Iexplore.exe –extoff

IE will start up in safe mode and you can then logon to our website and try to play the video.

If you’re still experiencing difficulty please contact us on the Help Desk.

Is the training one video or in separate modules?

Each training course is split into separate modules called Sessions.  Each session is made up of multiple videos; one for each topic.

Can I get a copy of the training on CD?

No, the training is only available online.

Can I download your online tutorials?

Selected courses can be downloaded after 30 days. If you have subscribed to a download package you will receive an email after 30 days with links to download the videos.

Can I login from any computer with my username and password, or am I limited to a single computer?

Yes, you can login from any internet-connected computer. However, you can only be logged in from one computer at a time.

Can I buy one subscription and allow multiple users to access it?

No, My Online Training Hub only sends the Continuous Learning Newsletter to one email address, plus other valuable content is delivered to the subscriber’s inbox.  We offer significant discounts for multiple users, making it worthwhile getting a subscription for each employee.  Click here for multi-user pricing.

I received an email from My Online Training Hub that states “Multiple users may be accessing your account.” What should I do?

My Online Training Hub monitors your logins and usage. If it appears that the system is being abused, you will be alerted. You should consider changing your password by editing your profile in the Members area to stop further activity. If continued abuses are logged, you may be in violation of our Terms and Conditions, and your account may be reviewed for possible cancellation.

I have a multi-user subscription and one of my employee’s has left, how do I assign that subscription to a new employee?

Contact us.  We will assign the subscription to a new user for you.

What is your refund policy?

If you are not completely satisfied with our training courses, notify us within 30 days after subscribing and you’ll receive a full refund.  Hassle-free.

How do I get a copy of my tax invoice/receipt?

You will be issued with a copy upon payment, but if you need a duplicate copy, please contact us and we will happily send you one.

If I sign up for your subscription, are my credit card transactions secure?

When you sign up, you can always be confident that your credit card information is secure. We utilise the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you provide to us is kept in a secure database server at all times.